Carro, Anthony and I go to a workshop called the Martin Luther King Summer Scholars at Boston University from 9 A.M. to 11 A.M every Friday. This week we learned how to put our best selves forward. The workshop was presented by Judith Bowman, president and founder of Protocol Consultants International. They offer training, consultation and coaching services to those who want to enhance their interpersonal skills, communications skills, as well as personal effectiveness in business and social relationships.
“You need to know the rules before you can play the game.” –Shakespeare.
The Game is Life and it’s true because you never get a second chance to make a great first impression! The most crucial skill remains the ability to interact successfully with other people. Like what Ms. Bowman said, “It is your behavior from the outset that will help build a strong foundation in the relationship building process.”
Here is a list of things that I learned from the workshop.
– Name badges go on your RIGHT hand side, as close to eye-level as possible- never shoulder-top.
– Never ask a senior executive for their business card – they will not have one and it will create an awkward moment
– Hold glasses in your LEFT hand, leaving your right hand free to SHAKE HANDS
– Small talk is “huge talk”.
– A social introduction is based on age/gender; a business introduction is based on rank/status
– Always say the name of the most important person first.
– “Hi” is not an appropriate greeting, “Hello” is.
– The social kiss is appropriate in business.
– You show your respect when you rise when someone new enters the room.
– It is better to write the thank you note than to Email them.
– Business etiquette rules are the same for men and women.
Tong Chen, Oak Terrace Youth